R�sum� for Gregory J Annen

��GREGORY J. ANNEN�

��Plainfield, IL� 60586

1.815.342.0469

gjannen@blueopal.com

http://www.gregoryannen.com/

Executive Summary:

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• Innovative and creative, able to learn quickly, adapt with flexibility, and act decisively.

• Skilled at organizing complex projects, defining priorities, and delegating tasks

• Excellent oral and written communication skills to interact effectively at all levels

• Technical experience includes all aspects of the SDLC: architecture, design, development, integration, QA test, deployment, end user training and support

• Working experience in various methodologies, including Agile/Iterative/Scrum, Waterfall, V-Model, Continuous Integration (CI) and DevOps

• Hands-on expertise in a variety of test automation and quality tracking tools and frameworks: Selenium WebDriver API with Java; HP's UFT/QuickTest Pro (QTP); Perfecto Mobile; WinRunner; Service Test; soapUI; LoadRunner; VBScript; Quality Center/ALM with Business Process Testing (BPT); Jira; Ruby/Cucumber

• Have used a variety of SCM tools for collaborative development, including Git, SubVersion, ClearQuest, Sharepoint and TFS

Major Accomplishments:

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Automation Center Of Excellence

I organized and directed a Center of Excellence for test automation, which provided governance, services and support for functional test automation projects across all US development centers. I managed a core team of experts who developed and deployed effective test automation solutions.

Standards and Best Practices

I established, documented and enforced standards for test automation. Initially, I evaluated existing assets, resources, and practices. Next, I applied an industry standard methodology to determine the effectiveness of an organization's automation effort. Then, I recommended the implementation path for a comprehensive solution within the project budget. Finally, I managed the efforts of the automation solution development team to ensure that they stayed within the prescribed guidelines.

Cross-Team Collaboration

I utilized all available channels of communication to share testing assets, knowledge, and solutions across multiple projects and locations. For example, I created a corporate SharePoint site as a common information portal for manual testers and automation scripters. I also organized interactive demos of automation solutions.

Test Automation Frameworks

As a �hands-on� technical manager, I designed, developed and maintained keyword, data-driven, and hybrid automation frameworks, some for use with HP (Mercury) testing tools: WinRunner, QuickTest Pro / UFT (including BPT), and Quality Center.

Staffing and Training

In addition to hiring expert resources for my own teams, I have provided input to the hiring managers of other teams and at other locations, for full-time, contract, and offshore employees. I assume the role of mentor for new hires.

Employment History:

SQS - USA (formerly Galmont Consulting, LLC)�� Chicago, IL

�QA Practice Director, Testing and Automation�� �� February 2015 to Present

This is a senior technology leadership role as a client facing manager working on high level projects for implementing QA testing best practices and tooling in several verticals, including mobile test automation. Toolsets include HP UFT/QTP, ALM/Quality Center, Perfecto Mobile, and Selenium.

Epsilon (formerly Conversant Media)�� Chicago, IL

�Team Lead, Ad Server Enterprise QA & Test Automation�� �April 2014 to Feb 2015

I managed a team of seven test engineers who created and maintained regression suites built using two customized frameworks: one Java, and one Ruby (Lucid). These scripts tested the functionality of Conversant's core business components under a continuous delivery model.

HCSC Blue Cross Blue Shield IL�� Chicago, IL

�Supervisor, Enterprise Testing & BA Services�� ��September 2010 to April 2014

I supervised a team of 20 local and remote resources (Chicago and Naperville, IL, and Richardson, TX), both full-time and contract, who maintained and enhanced a customized VBScript automation framework to execute HP QuickTest Pro automated regression scripts for web-based, mainframe, and Unix applications. I integrated this external framework with the reporting capabilities of Quality Center. I also converted automated tests for a key business application from Selenium to QuickTest Pro.�

JPMorgan Chase�� Chicago, IL

�Senior QA Automation Analyst�� ��August 2009 to September 2010

I was responsible for all functional test automation initiatives in a major commercial credit card processing application release. I managed onshore and offshore teams who built Business Process Tests (BPT) using HP QTP and Quality Center. I also served as a QA Test Lead.

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TriZetto Healthcare Management Systems�� Naperville, IL

�Manager, QA Automation COE�� �� April 2008 to June 2009

I organized an Automation Center of Excellence for functional testing which set standards and determined best practices for 5 geographically separate development centers. I directed a local team of automation experts in developing and deploying enterprise level test automation solutions. I established an Automation Council for advocacy and governance over standards implementation.

SunGard Financial Data Systems �� Lombard, IL

�QA Test Automation Product Manager� �� April 2006 to April 2008

I enhanced and maintained a keyword-driven framework using HP QuickTest Pro and TestDirector/ Quality Center which simplified test case input using Excel spreadsheets. This single solution had multiple uses for mainframe, java, and web-based test execution, maintained by distributed teams.

ShopLocal, LLC�� Chicago, IL

�Senior SQA Test Automation Team Leader�� January 2006 to April 2006

I was responsible for test framework design, implementation and training using QuickTest Pro and Quality Center. I developed an SQL automation solution for automated query-based tests. Some C#.

Utopia Solutions, Inc. �� Naperville, IL

�Practice Lead for Functional Test Automation�� April 2004 to January 2006

As a consultant for several major clients (e.g., Kraft Foods, CDW, AllScripts), I built and deployed test automation frameworks, trained staff, and documented solutions for hand-off to internal QA teams. I implemented test lab virtualization using VMWare products.

CNA Insurance �� Chicago, IL

�IT Quality Assurance Senior Specialist�� April 2003 to April 2004

I created WinRunner scripts in TSL, provided LoadRunner test planning and execution, and evaluated a QuickTest Pro upgrade for various web-based application test scenarios. I revised the test script automation architecture to improve maintainability and increase test coverage.

IBM Global Services�� Chicago, IL

�IT Specialist/Architect; Technical Team Lead�� April 1998 to April 2003

I performed system test and support of Lucent�s Oracle-based Global Product Database and legacy interfaces. I introduced automated testing techniques to the Lucent QA team, developing a keyword-driven framework for Mercury WinRunner. This type of framework became an industry standard.

TEKSystems (Maxim Group) Consulting�� Chicago, IL

�Team Lead for System Test and Support �� November 1996 to April 1998

This was a contract-to-hire position for IBM at Lucent, with responsibilities described above. My exceptional performance in this role led to my full-time employment by IBM.

The Walgreen Company (Data Center)�� Mt Prospect, IL

�Coverage Analyst�� October 1995 to November 1996

I performed system evaluation and support for transition of 2,000+ retail stores to the Intercom Plus satellite network, an n-tier client-server solution. Unix, Novell, Oracle. Satellite networks.

Harry Rohde Management Systems, Inc.�� Elmhurst, IL

�Senior Programmer; Development Team Lead�� March 1990 to October 1995

As a Senior Software Engineer coding with Thoroughbred Business BASIC and Team Lead for all HRMS R & D projects, I opened the door to a new business in a related industry and upgraded the technologies used to implement business process management software.

Corrugated Supplies Corporation�� Chicago, IL

�Customer Satisfaction Manager�� March 1978 to March 1990

My roles included production scheduler and customer satisfaction manager for a staff of four. My ability to accurately define the production scheduling workflow led to my collaboration with internal system programmers and eventual decision to pursue a career in software development.

Education:

• Loyola University, Chicago, IL�� Degree: B.A.�� Graduated Magna Cum Laude

Certifications / Memberships:

• HP Certificates: Unified Functional Test; ALM Quality Center; Perfecto Mobile App Testing Tool

• IEEE Affiliate Member, R4-Central USA Region

Interests & Hobbies:

• Building and upgrading computers and hardware

• Robotics: hardware and software development

• Creative writing

• Portrait painting

• Woodworking

• "Fixing things that break", sometimes by redesign

• Reading: sci-fi a favorite